Shipping Information

Shipping Information

We discreetly package all orders in padded envelopes with heat sealed sachets inside. There is no mention of products names or the website name on the packages. Completely discreet.

Prototype Chemicals ships to all countries including USA, Australia, New Zealand and Europe. We have several warehouses distributed across continents: China, Europe, India and USA. Based on your order, the quantity and stock availability, we ship from the nearest branch to you.

Shipments are made via Registered Airmail, EMS, UPS, FedEx, DHL and Interzone-Xpress. We however prefer EMS Interzone-Xpress and FeDEx over DHL. For larger orders >10kg we can ship from China port in a container.

Absolutely! As soon as your order is registered and shipping arrangements concluded, you will be issued a tracking number.

Registered Airmail: (about 8-14 days) $10/8.10€
EMS: (about 6-9 days) $25/56.70€ (or free for all orders over $299/ 240.98€)
UPS, FedEx or DHL: (about 5-7 days) $70/56.70€
InterzoneXpress: (about 3-6 days)$25/56.70€

We may offer reshipping or refunds if your envelope has been sized on the customs. Depends on the circumstances.

We may offer reshipping or refunds if your envelope has been sized on the customs. Depends on the circumstances.

No free samples! We have sample amounts for sale on the website and we price them very reasonably. If you have any questions,  please don’t hesitate to contact us so that we can reassure you of our credibility.

General we guarantee the delivery of your product, but in case you don’t receive your order in due time, we will re-ship or compensate you. Customers with a good buying history get more consideration.

Customer Support

Shipping Information

Our shipping conditions & delivery time. Where we ship to and our return policy. General information on shipping with respect to buying research chemicals online.Find Out »

Payment Information

Find out about the payment methods that we accept. Why we use the various payment methods for different countries.Find Out »

Privacy Policy

What do we do with the data we collect from our site. How safe is your information. Find out how we don’t share your information with any third party.Find Out »

Contact Us

For any inquiries, all questions and worries – reach out to help desk available 24/7. We answer to all your questions.Find Out »

Terms of Service

What agreements do we make with you when you purchase our products. What is expected from you and what is expected from us.Find Out »
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